FAQ

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

No, you do not. Anyone can view product information and order directly from our website.

WHAT PERSONAL INFORMATION IS COLLECTED?

For safety reasons, Edanugo does not currently keep any financial information on file. Customer name and addresses are stored on a secured server.

WHAT FORMS OF PAYMENTS ARE ACCEPTED ONLINE?

We accept most major credit cards, including AMEX, Discover, Visa, Mastercard, Discover and AMEX. We also accept Apple Pay, Shop Pay and Venmo.

DO GIFT CARDS EXPIRE?

Gift Cards have no expiration date. They are valid until redeemed.

WHAT ARE YOUR ORDER PROCESSING TIMES?

Orders are processed within 2-3 business days.

ARE YOUR PRODUCTS VEGAN?

Our products are vegan friendly, except where specified. Please read product page information for detailed ingredients list. Where applicable, please consult your doctor for personal health and maternity restrictions.

HOW DO I CANCEL MY ORDER?

If the wish to cancel your order, send us an email at hello@edanugo.com immediately. We will make every effort to assist you with your request.

IS SALES TAX APPLIED TO MY ORDER?

Edanugo charges state, local and county tax to all product orders. Gift Cards are not charged sales tax, unless otherwise required by your home or delivery state.

WHAT ARE YOUR SHIPPING METHODS?

Orders are usually shipped via USPS and UPS Ground. But we will use other carriers if they provide services to your area.

INTERNATIONAL SHIPPING?

We currently do not ship outside of the United States. The website will be updated, and customers will be notified when we do.

HOW DO I CHANGE MY ADDRESS?

Send us an email at hello@edanugo.com requesting email, address and name changes in our system.

HOW DO I UNSUBSCRIBE FROM RECEIVING EMAILS?

Click the Manage Your Email Preferences at the bottom of the email you received from us. Once the page opens choose Unsubscribe.